ReBeatAI
ReBeatAI
ReBeat AI is Ground’s smart retention engine. It automatically drives repeat purchases by predicting which customer is most likely to buy which product and when — then takes action via your email and SMS platforms.
Overview
Why it matters
Most brands leave revenue on the table after the first purchase. ReBeat AI helps turn one-time buyers into loyal customers by reducing time between purchases and increasing customer lifetime value.
What it does
Re-engages dormant customers with AI-driven winbacks
Predicts the right time and product to prompt a repeat purchase
Converts repeat buyers into subscribers
Lifts retention revenue with zero lift from your team
How it works
ReBeat AI analyzes first-party data across browsing behavior and purchase patterns to predict high-conversion moments. These insights trigger personalized flows directly in your ESP — powered by Ground’s machine learning models and fully managed for you.
Use cases
Increase repeat purchase revenue
Accelerate second and third purchases
Convert repeat buyers into subscribers
How tos
This guide walks you through reviewing and optimizing ReBeat AI — Ground’s retention engine designed to drive repeat purchases and grow customer lifetime value.
Review your ReBeat AI Flows in Your ESP
Once ReBeat AI is live, Ground automatically creates and activates a series of flows in your ESP (e.g. Klaviyo or Attentive) designed to drive repeat purchases and subscriptions.
Steps:
Open your ESP (Klaviyo or Attentive)
Navigate to the Flows, Journeys or Automations section
Search for flows labeled with “- Ground”
Confirm each flow is marked as Live
These flows are fully managed by the Ground team and are designed to run in parallel with your existing post-purchase flows. If you're unsure which flows are Ground-powered, your Client Success Manager can confirm naming and setup.
No changes are needed on your end — just ensure you communicate to the team if the flows are edited so we can adjust ours properly.
Common Issues & FAQs
Where can I find the ReBeat AI flows? | ReBeat AI flows are created and activated by Ground in your ESP (Klaviyo or Attentive). Look for flows labeled with terms like “- Ground” or based on use cases like winbacks, replenishment, or second purchase nudges. |
How do I know if the flows are active? | Open your ESP, go to the Flows, Journeys or Automations section, and check that each Ground-provided ReBeat AI flow is marked as Live. |
Can I edit or pause ReBeat AI flows? | ReBeat AI is fully managed by Ground to ensure performance. If you'd like to make changes — e.g., align tone, pause a flow, or swap content — please notify your CSM first. This allows us to maintain flow integrity and avoid gaps in retention coverage. |
Why haven’t I seen any sends in the ReBeat AI flows? | ReBeat AI only targets customers with high repeat-purchase intent. If segments are too narrow or flows are paused, you may not see sends. Check flow status and contact your CSM to confirm targeting. |
Will ReBeat AI interfere with my post-purchase or winback flows? | No — ReBeat AI flows run in parallel and are optimized to avoid overlap with your existing ESP logic. |
Where do I see how ReBeat AI is performing? | Log in to your Ground dashboard, scroll to Features, and click ReBeat AI. You’ll find revenue generated, conversion performance, and key trends. |
How do I know if ReBeat AI is still running correctly? | If your Ground dashboard is showing revenue under ReBeat AI and your ESP flows are live, everything is functioning. If not, reach out to your CSM. |
Do I need to manage anything to keep ReBeat AI working? | No — Ground handles all setup, flow logic, and optimization. Just keep us informed if you make any changes to your ESP flows so we can ensure everything stays aligned. |
Any other questions? Get in touch