61 Best Ecommerce Tools to Grow and Scale Your Online Store

Running an online store is no small feat. Whether you're just starting out or you have an established business, juggling different responsibilities like managing inventory, processing orders, and marketing can quickly become overwhelming. Thankfully, eCommerce tools can help lighten the load. The right solutions will streamline operations, automate tedious tasks, and improve the overall shopping experience for your customers. In this article, we'll highlight the best eCommerce personalization tools to help you launch, grow, and scale a profitable online store with less effort and better results. 

Ground's ecommerce personalization platform helps you achieve your objectives, such as finding the most effective eCommerce tools that help you launch, grow, and scale a profitable online store with less effort and better results.

Table of Contents

• What are eCommerce Tools?

• 61 Best Ecommerce Tools

• Book a Call for a Free Action Plan | Get an ROI Guarantee or Your Money Back

What are eCommerce Tools?

Ecommerce tools are specialized software, platforms, or plugins that help businesses manage and grow their online stores. They cover a wide range of tasks, including website building, inventory management, payments, marketing, and customer service. The right tools:

• Streamline operations

• Boost sales

• Improve customer experience

Essential Software Tools for Ecommerce Success

Ecommerce, in itself, comprises a large number of processes ranging from managing stock to ensuring timely delivery. Having such a diverse range of operations requires you to have a robust tech stack to efficiently tackle these activities. Ecommerce software tools are specialized software solutions designed to:

• Increase sales

• Enhance customer interaction

• Manage online store operations

Building a Strong Foundation for Online Retail

These digital platforms are the foundation for modern commerce. They enable merchants to launch, manage, and scale their online stores while meeting evolving customer expectations and market demands. Ecommerce tools enable you to ensure your online business runs smoothly, allowing you to optimize your workflows. With the increased customer demands and ever-changing market conditions, you need scalable tools to keep up with the speed. Since e-commerce encompasses numerous aspects, various tools are designed for each activity.

Types of Ecommerce Tools to Boost Your Online Business

Modern e-commerce stores require multiple tools to address specific business needs and operational challenges. These tools for ecommerce fall into several essential categories, each serving a crucial role in building and maintaining a successful online business:

• Ecommerce platforms: Handle everything from product listings to checkout processes and overall store management.

• Email marketing platforms: Focus on customer engagement and retention through automated campaigns and personalized communications across the customer journey.

• Payment gateways: Ensure fast and secure transactions while maintaining compliance with financial regulations.

• Inventory management tools: Help track stock levels across channels, prevent stockouts or overstock situations, and forecast inventory needs. 

• Customer relationship management (CRM) systems: Maintain detailed customer histories and help personalize interactions across all touchpoints.

• Analytics and reporting tools: Provide crucial insights into business performance, customer behavior patterns, and actionable data for growth. 

• Social media management platforms: Help businesses maintain consistent brand presence and engage with customers across multiple channels. 

• SEO tools: Boost organic visibility, optimize content for better search engine rankings, and track performance in search results.

• Live chat and customer support tools: Enable real-time customer assistance, issue resolution, and improved customer satisfaction.

• Shipping and logistics tools: Streamline order fulfillment, manage delivery processes, and optimize shipping operations. 

The Importance of Using the Right Ecommerce Tools

Ecommerce tools are crucial for running a successful online store. They help you get started with setting up your store and provide you with the tools to close more deals. That being said, here are some of the reasons to incorporate them into your ecommerce framework: 

• Expand your reach: Utilize the marketing tools to engage previously untapped segments and market your offerings.

• Enhanced sales experience: Using the ecommerce tools, you can elevate the overall sales experience by streamlining the entire customer journey—from initial interaction to order delivery.

• Increased efficiency: Ecommerce tools enable you to automate various operations, such as customer support, marketing, and order processing, saving you countless hours of manual work. 

• Around-the-clock availability: Your website is always up and running, allowing customers to place orders 24/7. Therefore, you need to automate your operations, enabling seamless conversions even after work hours. 

• Meaningful insights: Ecommerce analytical platforms provide you with deep insights into how your business is doing and where further improvement is needed. Using these details, you can make the necessary adjustments to your ecommerce marketing plan to drive more sales.

Related Reading

• eCommerce Personalization Examples
• Personalized Shopping Experience
• Best eCommerce Tools

61 Best Ecommerce Tools

1. Ground: The AI Revenue Driver for Dynamic Personalization 

Ecommerce tools today aren't just limited to platforms, but also include AI revenue drivers that connect to all other ecommerce tools. For instance, the AI infrastructure technology, Ground AI, is deeply integrated across hundreds of platforms throughout the ecommerce tech stack and ecosystem to personalize messaging and experiences better throughout the funnel. 

Intelligent Personalization

Ground AI is the leading AI revenue driver, helping brands grow impossibly fast with our ecommerce personalization platform. With Ground, your store becomes intelligent. It predicts what each shopper is likely to buy, why, and when - then personalizes their welcome journey on autopilot to convert traffic into first-time customer revenue. 

Driving Revenue Growth

Brands using Ground grow, on average, 20% more a year. That’s $200K in extra revenue if you’re making $1M today! With Ground, you can automatically acquire more first-time customers, ensure you're converting as many bounced sales, and increase repeat purchase revenue (more cross-selling, replenishment, and subscriptions). Book a call for a free action plan and get an ROI guarantee or your money back.

Here’s what makes Ground AI shine:

AI-Powered Personalization Across the Funnel

Ground doesn’t guess; it predicts what each shopper is likely to buy, why, and when. This allows you to tailor welcome journeys, product recommendations, offers, and email flows automatically for each visitor, thereby increasing conversions with minimal effort.

Built for First-Time and Repeat Revenue

While most tools stop at acquisition, Ground helps you go further:

• Acquire more first-time customers through personalized, AI-optimized landing and welcome flows.

• Recover lost sales with dynamic win-back and bounce recovery automation.

• Increase repeat revenue through intelligent cross-sells, replenishment nudges, and subscription offers—all tailored to individual buyer behavior.

Plug-and-Play Integration with Your Existing Stack

Ground AI connects seamlessly with your existing tools:

• CRMs

• Email platforms

• Analytics dashboards

• Storefronts

That means you get smarter results without disrupting your current workflows.

Real, Measurable Revenue Impact

Brands using Ground AI grow, on average, 20% more revenue per year. That’s a game-changing $200,000 in extra revenue if you’re already making $1 million — all without increasing ad spend or headcount.

Results or Your Money Back

To make adoption risk-free, Ground offers an ROI guarantee: Book a free strategy call, receive a custom action plan, and if Ground doesn’t drive results, you get your money back. Ground AI isn’t just another tool; it’s your ecommerce growth engine. If you're serious about scaling profitably and turning every visitor into a loyal customer, Ground is the AI layer your store needs.

2. Shopify: The Most Popular Ecommerce Platform

If you have spent any amount of time in the e-commerce industry or if you frequently order things online, then you have undoubtedly heard of Shopify. It is an ecommerce platform that allows you to set up your online business and sell your products effectively. Shopify is used by hundreds if not thousands of online stores globally. 

User-Friendly Store Creation

Shopify offers a user-friendly interface that allows you to create your online shop and make it unique using your custom brand elements, all with minimal technical know-how required. Shopify is one of the most popular ecommerce platforms and a go-to choice for new business owners looking to get started with ecommerce. 

Robust Integrations

To let these business owners run their stores efficiently, Shopify supports robust integrations from its marketplace of over 8,000 applications. Using them, you can craft custom connections to simplify your Shopify store, managing various aspects of your business, such as marketing, checkouts, and deliveries. This allows you to build a centralized ecommerce platform using Shopify as a base for your operations.

3. WooCommerce: The WordPress Ecommerce Plugin

WooCommerce is a well-known ecommerce tool built for business owners who need a comprehensive platform to run their ecommerce store. Similar to Shopify, WooCommerce allows you to create your online store, manage your products, and process payments efficiently. What makes WooCommerce stand apart from other ecommerce platforms is its capability to be connected with WordPress. 

WordPress's Market Dominance

WordPress is a renowned website builder and content management system, powering 43.6% of all websites. Integrating WooCommerce with WordPress optimizes your site and operations. Like Shopify, WooCommerce supports integrations with external apps to manage product levels, add new launches to catalogs, and craft exclusive offers to attract customers. 

4. Wix: Easy Website Building for Your Online Store

Wix is another excellent ecommerce platform that enables you to create visually appealing websites for your online business. Using the easy-to-use site builder, you can design high-quality product web pages that not only provide complete information but also encourage visitors to make a purchase decision. 

Personalized Product Showcasing

You can leverage the hundreds of pre-built page templates to showcase your products with a personalized interface that your customers will love. In addition to its robust page-building features, it offers a wide range of automation and marketing capabilities to enhance the customer experience.

5. Mailchimp: The E-mail Marketing Tool

Mailchimp has solidified its position as one of the reliable email marketing platforms by offering modern outreach functionality. Due to its user-friendly UI and email crafting capabilities, you can effectively design your marketing emails to grab attention and drive recipients to take action after getting them. 

Diversified Marketing Capabilities

The factor that makes Mailchimp different from other email marketing tools is that it includes functionality that goes further than just emails. For example, you can create online advertisements and craft tailored content from that platform, which is a feature often missing from other specialized email marketing solutions.

6. Omnisend: The Email Marketing Tool for Ecommerce

If you are a marketing manager or have run campaigns for any ecommerce company, you’re likely familiar with Omnisend. It is a tool developed for ecommerce brands to run outreach efficiently. It comes with essential and advanced features for sending personalized messages and tracking performance from a unified platform. 

Audience Segmentation for Personalized Outreach

With Omnisend, you can divide your audience into small groups depending on factors such as:

• Location

• Previous interactions

• Purchase history

• Browning behaviors

• Age

This way, you can tailor your outreach to ensure you connect with your audience with highly relevant messages that best match their interests. The A/B testing and reporting functionalities of the platform enable you to identify which type of content is more effective in increasing sales engagement, thereby enhancing the likelihood of conversions.

7. Klaviyo: Customer Data Management for Ecommerce

Klaviyo is a marketing and CDP solution that has become the number one pick for ecommerce brands to create personalized sales experiences. The tool features a range of capabilities, including multi-channel engagement and customer data management. With the addition of Klaviyo AI, you can easily access information about a particular customer using custom filters, such as buying behavior or past engagements.

8. Buffer: Social Media Management

Social media is a great place to find leads, engage with your target audience, and establish a presence for your ecommerce brand. That’s why social media platforms like Buffer simplify the process of running effective social media campaigns across numerous sites. Buffer lets you plan your content, automate the posts at predetermined dates, and evaluate customer engagement to get more sales across popular social sites like:

• X

• Instagram

• Facebook

Social Media Management and Analytics

You can link Buffer with external apps to streamline your social media engagement by managing everything from a single dashboard. Additionally, the platform's advanced reporting capabilities provide a comprehensive understanding of which content types are suitable for the channels you are targeting. For instance, casual, visual content like images, videos, and GIFs are more suited for Instagram, while you should focus on crafting professional content for LinkedIn.

9. Vista Social: Social Media Management with UGC Features

Vista Social, similar to Buffer, is a social media content management and automation tool that features direct messaging and personalized communication capabilities, enabling you to not only post content but also engage with customers. 

Comprehensive Platform Support and Integrations

Supporting a wide range of social media platforms, including X, Instagram, YouTube, Pinterest, and LinkedIn, Vista Social is a comprehensive solution for all your social media needs. You can integrate it with your existing marketing platforms using Zapier to streamline the import and export of customer information. Leveraging this aspect of the platform, you can schedule social posts based on events happening in your business to notify customers about new product launches or restocking updates promptly.

10. inFlow: Inventory Management for Ecommerce

An ecommerce business involves striking a perfect balance between supply and demand. You must stay on top of your restocks whenever the available units of a product drop below a certain threshold. Inventory management tool, inFlow helps you monitor your stocks, determine prices, and track shipments effortlessly. 

Real-Time Inventory Management

inFlow works in real time. It constantly updates you each time an order is processed, checking your inventory to ensure timely fulfillment. Additionally, the tool can be linked with ecommerce platforms such as:

• Shopify

• Amazon

• WooCommerce

11. Sellercloud: Inventory Management and Much More

If inventory management is not your primary goal, but you are looking for a platform that helps you take care of your entire ecommerce business, then Sellercloud is the tool for you. With Sellercloud’s comprehensive feature set, managing your processes is effortless. Whether it’s managing your stock or revenue, you can keep track of it all using this platform.

Automated Inventory Management and Alerts

The tool is designed to maintain equal product levels across various storage locations. You can create automated workflows for restocking orders whenever an item is running low. If that sounds like giving over too much control, you can set up automated notifications to get alerts. When there is an issue with your inventory, be it stock getting low or order getting delayed. 

12. Cin7: Advanced Inventory Management

Cin7 enhances overall inventory management by providing complete control over logistics and suppliers. With its native EDI compliance, you can effortlessly transfer business documents among your suppliers and customers, reducing manual workload and eliminating human error. 

Streamlined Supply Chain Operations

The platform simplifies the convoluted supply chains to ensure your processes work seamlessly, and this streamlined effect is carried over to all the channels you use. Since you can share documents, like restock orders, invoices, and shipping details digitally, it lowers the overall time your team has to spend on managing physical copies.

13. Ahrefs: SEO for Ecommerce

Apart from running personalized marketing campaigns for ecommerce stores, driving traffic organically is just as important. Ahrefs is a popular SEO tool that provides the necessary insights on how to optimize your website to rank higher in search results naturally. Being a go-to platform for SEO and content markets, Ahrefs comprises crucial features such as:

• Keyword research

• Competitor analysis

• Backlink reports

Website Health and Performance Monitoring

Ahrefs provides information about the technical aspects of your site, such as loading time and mobile friendliness. You can use the platform as a benchmark to monitor your monthly traffic. This metric provides insight into whether you should prioritize advertising initiatives, such as WhatsApp ads, to attract new users to your site.

14. SE Ranking: Affordable SEO Tool

SE Ranking is a cost-effective alternative to Ahrefs, which can help you keep your ecommerce site appearing on the front page of the SERP. Similar to Ahrefs, SE Ranking offers versatile tools for evaluating competitors, conducting keyword research, and running audits to identify areas for improvement across your website.

Competitor Content Gap Analysis

The platform provides insights into the content gaps between you and your competitors. Content gaps refer to the articles competitors are ranking for, but you aren’t. This can be either because you have not covered that topic yet or your content needs updates to rank better. This data enables you to determine the amount of resources you need to dedicate to your content strategy. 

15. ConvertMate: SEO Tool for Shopify

ConvertMate is an SEO tool designed specifically for ecommerce brands using Shopify to power their online stores. Taking advantage of its AI-powered capabilities, you can use it to perform keyword research to find the missing elements for your on-page SEO. With its AI-powered engine, you can create blog posts that are SEO-optimized based on your industry. ConvertMate ensures that these articles contain proper meta tags with primary keywords in all the correct positions and relevant alt texts for the visuals.

16. Supermoon: AI Customer Support

Customer support is a very crucial part of any business. Handling customer queries and complaints promptly is a surefire way to build rapport and strong customer relationships, helping you maximize customer lifetime value and lower the churn rate. 

AI for Customer Support and Sales

Supermoon is an AI-driven customer assistance tool that is built to let you optimize your support operations by setting up automated workflows to handle incoming support requests efficiently. By leveraging Supermoon’s AI, you can implement a customer-centric selling approach that recommends complementary products to enhance your sales. Additionally, the platform features a unified inbox to manage your incoming customer tickets in one location.

17. Help Scout: Customer Support Tool

Help Scout is also a fantastic customer support platform used by online businesses across various industries. It is primarily an email-driven solution that enables you to manage your customer support activities while sending targeted marketing emails for enhanced customer engagement. Additionally, you can sift through your inbox and mark important emails with custom tags for quick access. You can also utilize the template responses to set up auto-responders to handle frequently asked questions effortlessly.

18. Google Analytics: The Analytics Tool

Having a robust marketing technology (mar-tech) stack is crucial for the seamless operation of your business. Nevertheless, knowing how well your initiatives have been faring is just as important. Google Analytics is a free tool that provides comprehensive insights into how your website is performing. 

Sales Pipeline and Traffic Insights

With Google Analytics, you can track various stages of the sales pipeline, from the initial interaction through to conversion. Additionally, you can gain insights into where you receive the most visitors from and how they interact with your website. These types of details enable you to focus your efforts on high-performing channels that drive maximum ROI. 

19. Glew: Ecommerce Analytics

Glew is another ecommerce analytics platform that is better suited for large ecommerce brands with a presence on multiple channels. It supports over 170 integrations and serves as a centralized hub for all your data, enabling you to make informed, data-driven decisions that drive the success of your store.

Multi-Store Data Analytics

The data in Glew can be visualized in numerous formats, including charts, graphs, and pictograms, making it easy to understand. Also, if you are running more than one ecommerce store, with Glew, you can pull the data from multiple sources to create a single dashboard to get a holistic view of your entire business.

20. Kissmetrics: Customer Analytics for Ecommerce

Kissmetrics, as its name implies, provides advanced metrics to offer you insights about your online business on a granular level. Metrics like average order value, impression-to-visitors rates, and visitor-to-conversion ratios, can be tracked effectively with Kissmetrics’ reporting capabilities. 

Marketing Channel Optimization

What’s more, the platform helps you identify the marketing channel that is working the best for your business by allowing you to monitor how users interact with your messaging. With data from promotional activities like marketing emails and A/B tests, you can design an actionable marketing plan to give you an edge over your competitors. 

21. SureCart: The Next Generation Ecommerce Platform for WordPress

SureCart is a modern, cloud-first ecommerce platform for WordPress, offering everything you need to sell online. Whether selling digital downloads, physical products, or memberships, SureCart offers efficient and affordable tools. Unlike WooCommerce or Shopify, which depend on third-party plugins, SureCart includes powerful features:

• One-time payments

• Subscriptions

• Donations

• Pay-what-you-want pricing

• All this right out of the box.

SureCart’s cloud-first design means heavy tasks like:

• Secure checkout

• Payment processing

High-Performance Ecommerce Features

Automation runs on their infrastructure, not your WordPress server. 

Best for: Ecommerce store owners and digital product sellers who want powerful ecommerce features like subscription management without sacrificing site speed. 

Standout Feature

• Dynamic subscription management enables customers to change payment plans, upgrade/downgrade, pause subscriptions, and switch payment methods without requiring manual resubscription.

Core Features

• Cloud-based checkout and payment processing (keeps your site fast).

• Cart abandonment recovery

• One-click upsells

• Multi-currency display with real-time conversion

• Integration with popular page builders (Elementor, Bricks Builder)

22. 3Dsellers: eBay Listing Tools

3Dsellers offers a robust set of eBay listing tools to help sellers easily manage, optimize, and grow their businesses. As an all-in-one solution, it includes:

• Bulk listing editor

• Multichannel order manager

• Product data platform

Comprehensive eBay Store Management

Everything needed to run and scale eBay stores. It also provides advanced tools for eBay Motors sellers and customizable listing templates to enhance the appeal of products. With features like automated feedback requests and eBay Ads campaign management, 3Dsellers:

• Streamlines daily tasks

• Boosts sales

• Unlocks sellers’ full potential

Best for: eBay sellers and growing ecommerce businesses who want to automate their operations. 

Core Features

• Multichannel order management with filtering and bulk export capabilities.

• Full-featured ecommerce helpdesk with SMS-style conversations.

• Automated feedback reminders with custom timing and messaging.

• Best offer automation with smart counter-offer rules.

23. Screaming Frog SEO Spider: Technical SEO Audit Tool

Screaming Frog SEO Spider is the go-to technical SEO auditor and a rite of passage for anyone serious about website optimization. This desktop crawler dives deep into your site’s structure, uncovering hidden issues that could be quietly hurting your rankings. 

Technical SEO Auditing

The Screaming Frog SEO Spider is not the sleekest tool out there, but when you need to audit thousands of pages for broken links, duplicate content, or redirect chains, it's hard to beat. Think of it as your website’s diagnostic scanner, showing you exactly what’s broken under the hood. 

Best for:

Technical SEOs, agencies, and developers who need to perform deep technical audits on websites of any size. 

Standout Feature

• Unlimited crawling capability in the paid version.

• Comprehensive technical SEO auditing for broken links, redirects, and errors.

• Page title and meta description analysis across entire sites.

• JavaScript rendering for modern websites built with React, Angular, or Vue.js

• XML sitemap generation and site architecture visualization

24. OptinMonster: Lead Generation Tool

You know that sinking feeling when someone browses your site and leaves? OptinMonster helps prevent that. This lead generation tool stops visitors from disappearing by using smart exit-intent technology to catch them just before they bounce. OptinMonster also offers behavioral targeting and sleek, non-intrusive pop-ups that actually convert. Think of it as your 24/7 digital sales assistant, always ready to step in with the right offer at the perfect moment. 

Best suited for: Businesses and marketers seeking to optimize lead generation from existing website traffic. 

Standout Feature

• OnSite Retargeting displays different offers to new visitors, returning visitors, and existing customers, ensuring each interaction is highly personalized and relevant.

Core Features

• Exit-intent technology that detects when visitors are about to leave 700+ conversion-optimized templates for popups, bars, and overlays.

• Advanced targeting based on behavior, location, and page visits.

• A/B testing to optimize conversion rates.

25. Sprout Social: Social Media Management for Teams

Sprout Social is built for teams that need social media management to go beyond just posting content. It’s designed to help businesses:

• Extract real value from their social presence

• Make strategic decisions based on actual data

Automated Support and Strategic Insights

The AI handles the tedious work, routing messages, suggesting responses, and flagging priority conversations so nothing important gets lost. What sets it apart is how it turns social interactions into business insights that impact your bottom line. 

Best for: Mid-to-large businesses and agencies that need enterprise-level social media management with advanced analytics and team collaboration features.

Pricing

• Plans start at $199/month per user

• 30-day free trial available

Standout Feature

• AI-powered message classifications that help teams prioritize important conversations.

Core Features

• Unified social inbox with AI-powered message routing and classifications.

• Advanced publishing tools with team collaboration workflows.

• Social listening and competitive intelligence monitoring.

• Comprehensive analytics with customizable reporting.

• Employee advocacy tools to amplify brand reach.

26. Optimizely: The Testing Tool

Optimizely is built for teams that want to test everything and prove what actually works. Instead of guessing which homepage performs better, you can test multiple variations at once and let real data decide. It goes beyond basic A/B testing, allowing you to:

• Personalize content

• Roll out new features gradually with feature flags

• Use AI to optimize product recommendations

Best for: Medium to large businesses that want sophisticated experiments across their entire digital ecosystem.

Standout Feature

• Feature Experimentation that decouples code deployment from feature releases, letting teams control rollouts.

Core Features

• A/B and multivariate testing with a visual editor.

• Feature flags for gradual rollouts and server-side experimentation.

• AI-powered personalization and content recommendations.

• A customer data platform that unifies data across touchpoints.

• Content management system with built-in optimization tools.

27. Surfer SEO: Content Optimization Tool

Surfer’s Content Editor is a content optimization tool that can help you create product page content optimized for search. You can choose from ready-made templates and brand voices or customize your own to match your brand’s tone. Surfer’s AI tools also let you generate content automatically, so you’re not starting from scratch. 

Best for: Ecommerce businesses that need to create product page content at scale and want to automate SEO content creation without sacrificing quality.

Standout Feature

AI-powered search and LLM-optimized product page content creation for better rankings.

Core Features

• Topical Map for discovering profitable content gaps and opportunities.

• Content Editor with real-time optimization guidelines.

• Content Score Surfer AI that generates ready-to-rank articles and product descriptions.

• Content Audit tool that monitors rankings and identifies optimization opportunities

• AI Detector and Humanizer to ensure the content passes AI detection

28. ChatGPT: AI Content Creation

ChatGPT is a conversational AI and one of the best tools for ecommerce content creation. Instead of struggling with product descriptions, emails, or ad copy, you just describe what you need and refine it through dialogue. It excels at crafting benefit-focused product descriptions, abandoned cart email sequences, and engaging social media posts. The conversational format allows you to adjust the tone, add specific SEO requirements, or rewrite for different audiences until it meets your needs.

Best for: Anyone who needs a flexible AI assistant for writing, research, or creative projects without the complexity of specialized tools.

Standout Feature

Conversational dialogue format that allows iterative refinement and follow-up questions, making it feel more like collaborating with a knowledgeable assistant.

Core Features

• Conversational interface that remembers context throughout discussions

• Content creation across multiple formats and styles

• Real-time web browsing for current information

• Custom GPTs for specialized tasks and workflows

• Multi-language support for global users

29. Canva: Graphic Design Tool

Canva is for anyone who’s ever stared at a blank design and thought, “I have no idea what I’m doing.” It takes the intimidation out of design with thousands of templates you can drag, drop, and customize. Whether you need product images, Instagram posts, email headers, or promotional flyers, you can create something that looks professionally designed in minutes, not hours.

Best for: Anyone who needs professional-looking graphics and marketing materials without the need for design expertise or expensive software. 

Standout Feature

• Intuitive drag-and-drop interface that makes professional design accessible to non-designers. 

Core Features

• Thousands of customizable templates for every content type.

• AI-powered image generation and photo editing tools .

• Brand kit for maintaining consistent colors, fonts, and logos.

• Team collaboration and real-time editing capabilities.

• Print-on-demand services for physical marketing materials

30. Figma: Collaborative Design Tool

Figma is the design tool that finally solved the disconnect between designers and developers. Unlike traditional software tied to individual computers, Figma runs in your browser, so everyone can collaborate on the same file in real time—whether they’re on a Mac, PC, or Chromebook. You can watch teammates’ cursors move as they work, leave comments directly on designs, and see changes happen instantly. 

Best for: Design teams and product development groups that need seamless collaboration between designers, developers, and stakeholders without file version chaos. 

Standout Feature

Real-time collaboration where multiple team members can edit, comment, and review designs simultaneously in the same file. 

Core Features

• Cross-platform browser-based access on any operating system.

• AI-powered design generation and automatic prototyping.

• Developer handoff tools with code snippets and asset exports.

• Component libraries and design systems for brand consistency.

• Built-in commenting and feedback collection.

31. Adobe Photoshop: Image Editing Software

Photoshop is the undisputed king of image editing, helping creatives bring their ideas to life for decades. Whether you’re a photographer fixing lighting, a designer crafting complex compositions, or an ecommerce business perfecting product photos, Photoshop offers surgical control over every pixel. The latest version incorporates AI to simplify complex tasks. The learning curve is still there, but the power remains unmatched. 

Best for: Professional photographers, graphic designers, and ecommerce businesses who need pixel-perfect image editing and the most advanced photo manipulation capabilities available.

Standout Feature

AI-powered Generative Fill can seamlessly add, remove, or modify image elements by understanding context.

Core Features

• Advanced photo editing with adjustment layers that don’t permanently alter original images.

• Precision selection tools for intricate details, such as hair and clothing.

• Professional color correction and tone-mapping capabilities.

• Comprehensive text and shape tools for graphic design.

• Filter library with over 30 adjustment presets and custom effects.

32. Zendesk: Customer Support Software

Zendesk brings all your customer support chaos into one organized workspace. Instead of juggling separate tools for email, chat, phone, and social media, everything flows into a single, unified system where your team sees the complete customer story. AI agents handle routine questions 24/7 and escalate complex issues to humans with full context. It’s built to scale from startups to enterprises, with the flexibility to grow in tandem with your business. 

Best for: Growing businesses that need unified customer support channels while leveraging AI to handle routine inquiries and scale efficiently. 

Standout Feature

AI agents that work alongside human agents, instantly resolving common issues while seamlessly transferring complex cases with full conversation context and customer history.

Core Features

• Unified omnichannel ticketing across email, chat, phone, and social.

• Knowledge base and help center for self-service.

• Real-time messaging and live chat capabilities.

• Smartphone routing that connects callers to the right agent automatically.

• Workflow automation and quality assurance tools with over 1,000 app integrations.

33. Gorgias: Customer Support for Ecommerce

Gorgias is the conversational AI platform that turns customer support into a sales engine for e-commerce brands. While most tools just solve problems, Gorgias drives revenue by making every conversation feel personal and sales-focused. Built specifically for ecommerce, it integrates with:

• Shopify

• BigCommerce

• Magento

• WooCommerce

• PrestaShop

• Over 100 ecommerce tools

This gives agents full context, so they can:

• Edit orders

• Check inventory

• Apply discounts without switching platforms

Best for: Ecommerce brands using Shopify, BigCommerce, Magento, WooCommerce, or PrestaShop who want to transform customer support from a cost center into a revenue driver. 

Standout Feature

An AI agent resolves 60% of support inquiries automatically, while increasing conversions by 2.5x through tailored product recommendations.

Core Features

• Core ecommerce platform integrations for order management and real-time product data.

• Unified omnichannel platform (email, chat, SMS, voice, social media)

• Proactive chat campaigns that decrease bounce rates by 37%

• Revenue-focused automation with upselling and cross-selling capabilities

• 100+ ecommerce tool integrations through the app marketplace.

34. Freshdesk: Customer Support Software

Freshdesk makes customer service feel effortless by combining smart ticketing with AI automation that works. Instead of overwhelming agents with manual tasks, it streamlines workflows, allowing teams to focus on real problems. Its strength is in its simplicity. 

Optimizing Customer Support with AI

You can launch a full help desk in minutes, not weeks, while still accessing enterprise-grade features like advanced automation and analytics. Built-in AI handles routine inquiries, and agents receive an AI assistant to manage complex tickets, resulting in faster resolutions and reduced burnout. 

Best for:

Small to medium businesses that want powerful customer service capabilities without complexity, and teams looking to reduce manual work through intelligent automation. 

Standout Feature

Freddy AI Copilot is an intelligent assistant for agents that creates conversation summaries and helps resolve tickets faster.

Core Features

• Advanced ticketing with automated prioritization and routing.

• AI-powered knowledge base and automated responses.

• Unified agent workspace with collaboration tools.

• Custom reporting and analytics dashboards.

• Self-service knowledge base for customers.

• Workflow automation and approval processes.

• Multi-channel support integration.

35. Acquire: Visual Customer Service

You know that feeling when you’re trying to explain a complex issue over chat and just wish you could show someone instead? Acquire solves that. Agents can instantly switch from text to face-to-face video calls with no downloads or hassle. It’s built on the idea that some customer problems need a personal connection to be resolved effectively.

Best for: Businesses with complex products or services that require visual demonstrations. 

Standout Feature

One-click video calling that transforms text-based support into face-to-face conversations, allowing agents to provide personalized, visual assistance.

Core Features

• Unified messaging across chat, SMS, and email channels.

• Advanced workflow engine

• SLA management

• Call deflection capabilities

• Seamless channel switching during conversations

• Unified agent workspace

36. PayPal: Payment Processing Solution

PayPal Business turns payment processing into a growth engine by connecting you to over 400 million active accounts worldwide. It’s more than just accepting payments. It’s a complete commerce toolkit with checkout optimization and fraud protection. What sets it apart is trust—customers feel safer using PayPal, resulting in higher conversion rates.

Best for: Businesses looking to increase payment acceptance rates and leverage PayPal’s trusted brand to boost customer conversions.

Standout Feature

Access to PayPal’s trusted global network that dramatically increases payment acceptance rates and customer confidence, reducing cart abandonment.

Core Features

• Multiple payment methods, including cards and digital wallets.

• Checkout optimization and fraud protection.

• Financial services and real-time reporting.

• QR code payments for in-person transactions.

37. Stripe: Payment Processing Solution

Stripe is the financial infrastructure behind modern commerce, turning complex payment processing into a simple API call. Whether you’re a startup using a no-code payment link or an enterprise building custom fintech tools, Stripe manages the technical side of moving money globally. It’s more than just payment acceptance. It’s a full financial operating system for:

• Subscriptions

• Invoicing

• Corporate cards

• Multi-party marketplaces

Best for: Tech-savvy businesses and developers who want to build custom financial experiences.

Standout Feature

Real-time payment retries and automatic card updates that boost authorization rates, helping businesses recover revenue from initially failed transactions.

Core Features

• Global payment processing across 195 countries and 135+ currencies.

• Complete billing platform for subscriptions and usage-based pricing.

• Multi-party payment solutions for marketplaces and platforms.

• Corporate card issuing and financial account management.

• Built-in fraud protection with machine learning.

• Developer-friendly APIs

38. Partial.ly: Payment Plans

Partial.ly turns large purchases into manageable payment plans, helping businesses capture sales that might be lost to sticker shock. Instead of losing customers who can’t pay upfront, you can offer flexible installments. The platform integrates with major ecommerce platforms and invoicing software, handling payment scheduling and processing automatically.

Best for: Ecommerce businesses selling high-ticket items and service providers with large invoices who want to remove price barriers through flexible payment options.

Standout Feature

Customer-controlled payment plan selection during checkout, which immediately increases conversion rates for high-value purchases without requiring manual intervention.

Core Features

• Automated installment payment scheduling and processing

• Integration with ecommerce platforms

• Invoicing software connections

• Support for 135+ global currencies across 30+ countries

39. Salesforce CRM

Salesforce isn’t just another CRM; it’s the operating system for your entire business. While most CRMs store customer data, Salesforce lets you:

• Build custom apps

• Automate complex workflows

• Deploy AI agents that get work done without supervision

The real magic happens when teams stop working in silos, and when service can spot upsell opportunities, sales can address issues proactively. Marketing can trigger campaigns based on support interactions.

Best suited for: Complex businesses with unique processes that require custom solutions. 

Standout Feature

Visual Lightning Flows that let non-technical users create complex business automation using simple drag-and-drop interfaces.

Core Features

• Web-to-lead forms for automatic prospect capture

• Automated quote generation with approval workflows

• AI sales forecasting

• Pipeline management with bottleneck identification

• Chatter for internal team collaboration

• Custom reporting in multiple formats

40. Zoho CRM

Zoho CRM calls itself “CRM for Everyone,” focusing on making advanced features usable for real teams. What stands out is its collaborative approach; you can create dedicated team spaces, allowing each department to work with only the data it needs. It’s designed to be 50% faster to implement than competitors, thanks to its intuitive design and streamlined interface. 

Best for: Mid-scale businesses seeking enterprise features without the complexity of an enterprise solution. 

Standout Feature

Zia AI assistant with pattern recognition and macro suggestions.

Core Features

• Team spaces for department-specific collaboration

• Blueprint process management for sales pipeline consistency

• Journey Builder with drag-and-drop customer journey mapping

• Canvas design studio for custom interface layouts

• Path Finder for customer behavior analysis

• Territory management with region-based insights

41. HubSpot CRM

HubSpot is one of the few CRMs that truly delivers on the “all-in-one” promise without feeling bloated. What sets it apart is how seamlessly everything connects. When a prospect downloads content, it updates their contact record, triggers lead scoring, and can launch personalized email sequences. With 258,000+ customers in 135 countries and a genuinely helpful free tier, HubSpot is a growth platform that scales from startup to enterprise without requiring a rebuild.

Best for: Large companies that can leverage their full integrated platform potential, as well as growing businesses that want powerful free tools before committing to paid features.

Standout Feature

Breeze AI agents can resolve customer tickets 24/7, research and personalize sales outreach at scale, and create on-brand content in minutes.

Core Features

• Email integration with tracking and templates

• Meeting scheduler and call logging

• Lead scoring with AI-driven engagement scoring

• Sales automation sequences and workflow automation

• 1,700+ integrations including:

• WordPress

• Shopify

• Google Ads

• Custom objects and CRM customization

• Dashboard and reporting software

• Mobile CRM app

42. Shipwire: Third Party Logistics

Shipwire is a global third-party logistics (3PL) provider, owned by CEVA Logistics, offering warehousing and order fulfillment services to ecommerce brands. With 30 fulfillment centers across North America, Europe, and the Asia-Pacific region, it automatically routes orders to the most optimal location to minimize shipping costs and transit times. Shipwire’s cloud-based platform integrates with 200+ shopping carts, marketplaces, and ERP systems so that you can manage inventory and orders across all sales channels from one dashboard.

Best for: Ecommerce brands and retailers looking to outsource fulfillment operations while maintaining control through integrated technology platforms.

Standout Feature

Intelligent order routing automatically selects the best fulfillment center and carrier based on cost, transit time, and inventory availability.

Core Features

• 200+ pre-built connectors for shopping carts and marketplaces.

• Cross-border shipping to 164 countries

• Reverse logistics and returns management

• Real-time inventory tracking and reporting

• Marketplace fulfillment integration with popular platforms like Amazon and Target

43. Veeqo: Inventory Management

Veeqo is Amazon’s free shipping and inventory management platform and one of the most valuable tools for ecommerce sellers. What sets it apart is the earning potential—you get up to 5% back in Veeqo Credits on eligible shipments while accessing the lowest commercial rates from:

• UPS

• USPS

• FedEx

• DHL

As an Amazon company, it offers enterprise-level warehouse technology (the same scanning system behind millions of Amazon packages) with no monthly fees, making it ideal for growing businesses seeking professional-grade tools without typical costs.

Best for: Ecommerce sellers looking for professional shipping and inventory tools for ecommerce without monthly fees, especially those selling across multiple channels.

Standout Feature

A-to-Z Claim Protection provides 6x more Amazon-paid refunds for claims and 1.5x more SAFE-T claim reimbursements when shipping Amazon orders on time through Veeqo.

Core Features

• Real-time multichannel order management across Amazon, eBay, Shopify, Walmart.

• Automatic inventory level updates across all sales channels.

• Enterprise-level warehouse scanning and picking technology.

• Demand forecasting and sales reporting tools.

• Amazon Shipping integration with 7-day pickup/delivery

• 50+ integrations with stores and carriers

44. ShipStation: Shipping Software

ShipStation is a scalable shipping software that consolidates orders from over 180 selling channels and carriers into one platform, helping retailers automate their fulfillment. Its power lies in significant carrier discounts (up to 90% off standard rates) and automation that can create 15x more labels per hour while reducing errors. ShipStation has saved businesses $4 million by finding the best rates, with customers scaling their operations over 40 times.

Best for: Growing retailers who need to streamline multi-channel shipping operations and want significant carrier discounts.

Standout Feature

Rate shopping technology that automatically finds the lowest shipping rate across all carriers for each package size and destination, then saves preferences for future orders.

Core Features

• 180+ integrations with selling channels and carriers

• Automated shipping workflows with scan-based processing

• Bulk label printing in batches up to 500

• Branded tracking pages and custom email templates

• Real-time shipment tracking and analytics

• Mobile app for remote management

• Inventory management across multiple channels

45. Shippo: All-in-One Shipping Solution

Shippo is a one-stop shipping solution for both small businesses via its app and high-volume shippers through a robust API. It offers access to 40+ global carriers with savings up to 90% off retail rates. The platform scales effortlessly, whether you’re printing a few labels a month or managing enterprise logistics. Shippo also offers technology and developer-friendly API documentation for seamless integration.

Best for: Ecommerce businesses of all sizes, from small merchants needing simple label printing to enterprise platforms requiring robust API integration for high-volume shipping operations.

Standout Feature

A developer-friendly API that scales seamlessly from startup to enterprise, while maintaining consistent carrier access and pricing.

Core Features

• Store integrations for major ecommerce platforms

• International shipping with customs forms generation

• Rate comparison across carriers at a glance

• Tracking notifications and branded customer experience

• Analytics and reporting for shipping efficiency

• Hassle-free returns management

46. Easyship: Ecommerce Shipping Software

Easyship is an ecommerce shipping software designed to boost conversions through smart rate comparison and checkout optimization. Used by over 100,000 retailers, it connects to 550+ couriers worldwide, offering discounts up to 91% off standard rates. What sets Easyship apart is its focus on international shipping complexity, automatically calculating import taxes, duties, and tariffs while providing real-time, fully landed costs at checkout.

Best for: Ecommerce businesses focused on international expansion, needing transparent pricing at checkout and simplified cross-border shipping. 

Standout Feature

Intelligent checkout integration displays real-time courier options with delivery times and fully landed costs (taxes and duties) to reduce cart abandonment and boost international conversions.

Core Features

• 550+ courier comparison 60+ native ecommerce store integrations.

• One-click label printing and shipping automation

• Branded tracking pages and notification emails

• Mobile app for on-the-go management

• Custom API for enterprise integration

47. ReferralCandy: Referral Programs

ReferralCandy helps you turn your happiest customers into your most effective sales team. Instead of spending on costly ads, you build referral and affiliate programs that only cost when they generate sales. With an average ROI of 1,220% and 4.9/5 stars from Shopify users, it’s the go-to solution for brands that want customers to sell for them.

Best for: Ecommerce brands looking to reduce customer acquisition costs through scalable word-of-mouth marketing programs.

Standout Feature

FlexiTiers system automatically increases rewards as advocates generate more referrals, encouraging long-term engagement and sustained sharing.

Core Features

• Multiple reward types: Coupons, store credit, cash, custom perks

• One-click integrations with Shopify, WooCommerce, BigCommerce

• Real-time fraud detection and self-referral blocking

• Customer portal and post-purchase widget embedding

• Real-time analytics and top referrer tracking

48. Smile.io: Loyalty Programs

Smile.io is a loyalty platform built specifically for Shopify stores. It delivers measurable results, including 2x higher purchase frequency and a 48% boost in customer lifetime value through:

• Points

• VIP tiers

• Referral programs

Its power lies in deep Shopify integration—from native POS support for omnichannel loyalty to checkout features that let customers redeem points without leaving the purchase flow.

Best for: Shopify store owners seeking a comprehensive loyalty solution that seamlessly integrates with their existing customer service and digital marketing tools.

Standout Feature

Flexible VIP tiers with customizable progression rules (spending vs. points-based) and automatic entry rewards when customers reach new levels.

Core Features

• Points and referral programs in one platform

• Native Shopify POS integration

• 25+ integrations, including Klaviyo, Mailchimp, HubSpot

• Recharge Customizable earning rules and reward types

• Advanced reporting and analytics dashboard

49. ReConvert: Post-Purchase Upsells

ReConvert is one of the best ecommerce business tools for transforming your post-purchase experience into a revenue driver. Instead of losing customers after checkout, it offers one-click upsells that they can buy without re-entering payment details. Used by over 40,000 Shopify and Wix stores generating $2.8+ billion in extra revenue, it’s the go-to solution for boosting average order value with minimal effort.

Best suited for: Shopify and Wix merchants looking to increase average order value and optimize revenue from existing traffic.

Standout Feature

One-click upsells enable customers to instantly add products after checkout without re-entering their payment information.

Core Features

• Customizable thank you page editor with cross-sells, surveys, and more.

• Smart segmentation based on order value and customer history

• A/B testing and performance analytics

• Drag-and-drop funnel builder 

• Native Shopify and Wix integration

50. Tagbox: User-Generated Content

Tagbox offers the best social media widgets to showcase UGC reviews, hashtag feeds, and social content directly on your website. Collect and display posts from Instagram, Facebook, LinkedIn, and more to:

• Build trust

• Boost engagement

• Increase conversions

Tagbox turns real customer content into powerful social proof. Easy to use, customizable, and SEO-friendly. It’s perfect for enhancing your website’s performance and credibility.

Best for: Digital marketers, ecommerce brands, and non-profit organizations looking to enhance their brand’s online reputation.

Standout Feature

Effortlessly collect and embed user-generated content from multiple social media platforms in real time, with no coding needed.

Core Features

• Social media widgets for 15+ platforms

• Review widgets for Google, Facebook, Yelp, and Airbnb reviews

• AI-powered content analysis and automatic moderation

• Ready-made templates and customizable designs

• Integration with Shopify, WordPress, Mailchimp, Klaviyo

51. Ordoro: All-in-One Order Management

Ordoro is an all-in-one order management platform that helps eCommerce merchants manage:

Shipping

Inventory

Dropshipping from a single dashboard

Instead of juggling multiple tools and spreadsheets, it offers deep integrations with major platforms like Shopify, Amazon, and BigCommerce, as well as shipping discounts of up to 89% off USPS rates. It’s built for merchants who want to automate repetitive tasks and focus on growth.

Best for: Growing ecommerce businesses that need to streamline order fulfillment across multiple sales channels and want shipping savings without enterprise complexity.

Standout Feature

Real-time multi-channel inventory sync automatically updates stock levels across sales platforms.

Core Features

• Dropshipping automation and order routing

• Purchase orders and manufacturing orders

• Multi-warehouse management with 3PL support

• Automated low-stock alerts

• Pick and pack workflows with order verification

• Deep carrier integrations (USPS, UPS, FedEx)

52. Zoho Inventory: Inventory Management

Zoho Inventory helps businesses track inventory, manage orders, and operate multiple warehouses from a single platform. This ecommerce tool connects everything from your Shopify store to Amazon listings. It’s ideal for businesses that need robust inventory tracking with serial numbers, batch tracking, and automated reorder alerts when stock levels are low. 

Best for: Growing businesses with multiple warehouses or complex inventory needs that want everything connected.

Standout Feature

Centralized control of multiple warehouses that lets you distribute stock regionally, transfer products based on demand, and fulfill orders from the nearest location.

Core Features

• Serial and batch number tracking with expiry monitoring

• Sales order management and invoicing

• Purchase orders and vendor management

• Barcode scanning for warehouse operations

• Real-time stock sync across sales channels

• Automated reorder points and low-stock alerts

53. Cin7: Inventory Management Software

Cin7 connects your suppliers, warehouses, and sales channels into one real-time system. It’s built for product sellers who need to scale beyond basic inventory tracking, whether you’re a manufacturer, wholesaler, or retailer in industries like fashion, health and beauty, or food and beverages.

Best for: Growing product sellers who need everything connected in one system.

Standout Feature

Cin7 ForesightAI predicts demand to prevent stockouts and overstock, automatically optimizing your inventory planning.

Core Features

• Real-time inventory visibility across all locations

• 700+ integrations, including Shopify, Amazon, QuickBooks

• Automated order flow

• Advanced reporting and analytics

• Multi-warehouse management

• Accounting integrations for profitability tracking

55. Hotjar: Understand Why Visitors Aren’t Converting 

If you’ve ever wondered how visitors interact with your store, Hotjar combines heatmaps, session recordings, and user feedback tools to show you what’s working and what’s not. Hotjar helps you understand why shoppers abandon their carts, which elements of your site attract the most attention, and how to optimize your pages for better conversion rates. 

Key Features

• Heatmap visualization

• Session recordings

• User feedback surveys

• Form analysis

• Conversion funnels

56. Hootsuite: Manage Your Social Media Accounts Like a Pro 

Running a successful social media strategy requires more than just posting content. Hootsuite provides a command center for all your social media activities, from monitoring brand mentions to analyzing competitor activity. The platform’s unified inbox helps you respond quickly to customer messages across all channels, while its scheduling tools ensure your content reaches audiences at optimal times. 

Key Features

• Unified social inbox

• Content scheduling

• Social listening

• Team workflow management

• ROI measurement

57. Later: Create Scroll-Stopping Feeds That Drive Sales 

Creating scroll-stopping feeds is effortless with Later. The platform specializes in visual content planning. Its tools for Instagram and other image-focused networks drive social media engagement. Its visual scheduling interface helps you design cohesive feeds that attract attention, while the shopping features transform your social media presence into a direct sales channel. The platform’s analytics tools track engagement patterns and help you identify the content that drives the highest traffic to your store. 

Key Features

• Visual feed planning

• Instagram story scheduling

• User-generated content tools

• Hashtag suggestions

• Shoppable posts

58. Moz: Boost Your SEO With Tools for Every Experience Level 

Moz Pro offers user-friendly SEO tools to make optimization accessible for ecommerce teams of all sizes. It also combines comprehensive keyword research with user-friendly site audits. The platform’s page optimization tools help fine-tune your product pages for better rankings, while the local SEO features help brick-and-mortar retailers attract nearby customers. 

Key Features

• Keyword research

• On-page optimization

• Site crawling

• Rank tracking

• Local SEO tools

59. Zendesk: Provide Top-Notch Customer Service 

Having the right tools is essential for providing excellent customer service, and Zendesk offers a comprehensive platform that integrates all the necessary components. From a single dashboard, you can manage customer conversations seamlessly through email, chat, social media, and phone. What’s more? Zendesk’s AI-powered automation helps answer common questions instantly, while the knowledge base features let you create self-service resources for customers. 

Key Features

• Omnichannel support

• Automated responses

• Knowledge base

• Team collaboration tools

• Custom reporting

60. LiveChat: Boost Sales With Real-Time Customer Support 

When customers have questions while shopping, LiveChat enables you to deliver immediate responses that boost sales. The platform combines real-time chat with targeted messages to engage customers at key moments. Its analytics offer insights into conversations that lead to sales, while integration with top ecommerce platforms enables agents to access orders during chats. LiveChat offers a customizable chat box that integrates with your store’s design for a consistent experience. 

Key Features

• Real-time visitor monitoring

• Automated greetings

• Chat analytics

• Mobile app support

• Custom branding

61. Tidio: Combine AI with Human Customer Service for the Best Results 

For growing online stores, Tidio offers an innovative blend of live chat and chatbot capabilities. The platform’s AI chatbots handle routine questions 24/7, freeing your team to focus on complex customer needs. Tidio’s live chat capabilities enable timely engagement in conversation, while the visual chatbot builder makes creating automated responses easy. Its integration with popular ecommerce platforms also helps track customer behavior and personalize support. 

Key Features

• AI-powered chatbots

• Live chat functionality

• Visual bot builder

• Multilanguage support

• Visitor analytics

Related Reading

• How to Improve eCommerce Customer Experience
• Ai Tools for Ecommerce
• B2B eCommerce Personalization

Book a Call for a Free Action Plan | Get an ROI Guarantee or Your Money Back

Ecommerce personalization utilizes detailed data to create tailored shopping experiences for individuals, rather than generic experiences for all shoppers. It aims to make buyers feel understood and to meet their:

• Preferences

• Interests

• Needs

Personalization boosts sales by helping shoppers find exactly what they’re looking for, or discover something even better that they didn’t know they wanted.  

How Personalization Works

Personalization relies on data collection and analysis to create bespoke online shopping experiences. The more a business can learn about its customers—both their demographic information and individual preferences—the more effectively it can target them to help improve their shopping experience. Personalization can occur at various levels, from segmenting audiences to building unique profiles for individual customers. The more granular and detailed a business’s approach to personalization, the better.  

Why Customers Love Personalization

Customers love ecommerce personalization because it helps make their online shopping experiences more relevant. Data from Epsilon reveals that 80% of shoppers prefer to buy from brands that offer personalized experiences. 

Evolving Consumer Expectations Post-Pandemic

This number has likely increased since the onset of the COVID-19 pandemic, which pushed more sales online and made businesses’ digital operations more visible to consumers. As a result, buyers have become more accustomed to personalized online shopping experiences, and they now expect them. 

What is Ground AI for eCommerce Personalization? 

Ground AI is the leading AI revenue driver, helping brands grow impossibly fast with our eCommerce personalization platform. Brands using Ground grow, on average, 20% more a year. That’s $200K in extra revenue if you’re making $1M today! With Ground, you can automatically acquire more first-time customers, ensure you're converting as many bounced sales, and increase repeat purchase revenue (more cross-selling, replenishment, and subscriptions). 

Why Does Your eCommerce Store Need Ground AI? 

If you’re testing ads, influencers, email, and barely growing your DTC, you need a better plan. Ground AI offers a personalized approach to ecommerce that helps you convert more sales quickly. By harnessing the power of AI, Ground goes beyond traditional ecommerce personalization platforms to deliver highly tailored experiences to your customers in real-time. This helps you automatically acquire more first-time customers, increase repeat purchases, and recover lost sales. 

Related Reading

• Klaviyo Alternatives
• AI in Ecommerce Examples​
• eCommerce Customer Journey