60+ Amazing AI Tools for Ecommerce Stores Looking to Scale Fast

Imagine running your online store like a well-oiled machine. Orders come in, customers are happy, and behind the scenes, AI tools automate mundane tasks and personalize the shopping experience. What’s not to like? If only it were that easy. The reality is, eCommerce is a tough business. Online stores must juggle various moving parts while adapting to ever-changing customer preferences. Thankfully, AI tools for eCommerce are here to help. In this post, we’ll explore AI and eCommerce Personalization Tools, how they work, and how they can help your online business scale and succeed.

Ground's AI-powered eCommerce personalization platform helps you make sense of eCommerce data and automate the personalization process. By leveraging AI, you can create highly tailored customer experiences at scale, eliminating the manual labor involved in segmenting audiences and developing targeted marketing campaigns.

Table of Contents

• What Are the Benefits of Using AI in Ecommerce?

• 60+ Best AI Tools for Ecommerce to Drive Sales, Speed, and Scale

• Best Practices to Make AI Work in Your Online Store

• Book a Call for a Free Action Plan | Get an ROI Guarantee or Your Money Back

What Are the Benefits of Using AI in Ecommerce?

Artificial intelligence (AI) is changing eCommerce. It enables businesses to analyze customer data at lightning speed, uncovering insights that deliver personalized experiences at scale. The more you leverage AI tools for eCommerce, the more precise your personalization becomes. Before long, it will feel like you know your customers better than they know themselves. Thanks to AI, you can create highly accurate customer profiles that predict shopping behavior and preferences to help you boost sales and improve the overall shopping experience. 

Boosting Sales and Brand Reputation

For instance, instead of merely using demographic data to create customer segments, AI takes both historical and real-time data into account to identify trends and patterns that help you deliver the exact recommendations your customers want at precisely the right time. This means more sales and a boost to your brand's reputation. 

Personalized Product Recommendations

Customized product recommendations are one of the most well-known applications of AI in eCommerce, and for a good reason. AI dives into customer data to uncover unique preferences and behaviors. By analyzing past purchases, browsing history, and interactions with marketing emails, AI can offer spot-on product recommendations that make customers more likely to buy. 80% of shoppers say they're more inclined to purchase when brands tailor their experiences. AI also considers current trends and stock levels, ensuring timely and relevant recommendations. 

Dynamic Pricing Strategies

eCommerce platforms use AI to analyze mountains of data in real time. This includes:

• Past sales

• Competitor prices

• Market trends

By spotting patterns that traditional models miss, AI can predict demand shifts and adjust prices accordingly. AI suggests strategic pricing changes during peak seasons or special events, like personalized discounts to drive engagement and sales. 

Virtual Shopping Assistants

Virtual shopping assistants engage with customers instantly, guiding them through the purchasing and decision-making process. Slow responses can lead to lost sales, but virtual assistants can chat with multiple customers simultaneously, providing personalized help. They're available through various channels, such as:

• Websites 

• Social media

This ensures customers can get assistance whenever needed. This enhances convenience and accessibility. 

Automated Content Creation

AI is also transforming content creation for eCommerce. By automating the generation of product descriptions, headlines, and reviews, businesses can ensure that their content aligns with their brand tone and target audience. These algorithms extract key product features and use natural language techniques to create engaging content for:

• Websites

• Social media

• Emails 

Product Images

Generative Adversarial Networks (GANs) are revolutionizing product visuals. By training on existing image datasets, GANs can create new, realistic product images for advertising. This significantly reduces the time and resources needed for traditional product photography and editing. 

Product Search

AI enhances product discovery by understanding user preferences and behavior. This leads to more personalized recommendations. For instance, Zalando’s virtual assistant improves tagging accuracy and facilitates conversational search, allowing customers to describe what they're looking for in their own words. 

Virtual Try-Ons

AI-powered virtual try-ons let customers see how clothes, accessories, or cosmetics will look on them in real time. By analyzing facial features or body dimensions, AI visually represents the product to the customer. Brands like L'Oréal and Ray-Ban have successfully integrated this feature to improve online shopping experiences. 

Supply Chain Optimization

AI optimizes supply chain management through demand forecasting, discovery, and product ordering. This ensures products are available when customers want them, reducing stockouts and overstock situations. Walmart, for example, uses AI-driven demand forecasting to predict product popularity and improve stock control. 

Customer Service Automation

AI automates customer service by analyzing interactions and identifying common issues. This allows businesses to address problems and provide personalized support preemptively. AI-driven chatbots can handle routine inquiries, freeing up human agents for more complex issues. 

Fraud Detection

Generative AI analyzes transaction data to spot patterns indicative of fraud, such as unusual purchasing behavior or payment discrepancies. PayPal uses AI to analyze millions of transactions in real time, identifying and preventing fraudulent activities before they occur. This builds trust and protects both buyers and sellers from financial losses. 

Benefits of Integrating AI in eCommerce 

Turn Up the Efficiency

AI can supercharge productivity in eCommerce. Picture AI tools automate mundane tasks like inventory management and order processing. With these tasks handled, your team can focus on strategic initiatives that drive growth. Plus, the automation minimizes human error, ensuring operations run smoothly. 

Drive Sales with Precision

AI helps you target customers with personalized marketing campaigns and offers. By analyzing customer data, AI can create profiles that predict shopping behavior. Think of it as having a super-intelligent marketing team that knows exactly what your customers want. 

Keep Customers Coming Back

AI plays a critical role in reducing churn by analyzing customer behavior across your sales channels. By offering insights into what keeps customers happy, AI helps you optimize the brand experience and keep them returning. It's all about building loyalty and maintaining a strong customer relationship. 

Slash Operational Costs

AI-powered workflows are highly automated, saving you time and money. This means you can redistribute resources to more needful areas of the business. It’s a win-win situation: you can cut costs while improving efficiency in your operations. 

Stay One Step Ahead of Fraud

Fraud detection tools powered by AI are a must-have in today's eCommerce environment. They help minimize the risk of fraudulent behavior in your store, bolstering the security of your website. AI constantly learns and adapts to new threats, protecting your business. 

Make Your Brand Stand Out

AI enables you to strengthen your branding and communications by personalizing recommendations and messaging. This leads to better positioning and more compelling brand experiences for shoppers. With AI, you can create a more personalized brand experience that resonates with your customers. 

Related Reading

• Personalized Shopping Experience
• Best eCommerce Tools
• eCommerce Personalization Examples

60+ Best AI Tools for Ecommerce to Drive Sales, Speed, and Scale

1. Ground

eCommerce tools today aren't just limited to platforms but now include AI Revenue Drivers that connect to all other e-commerce tools. For instance, the AI infrastructure technology, Ground AI, is deeply integrated across 100s of platforms across the ecommerce tech stack and ecosystem to personalize messaging and experiences across the funnel better. You're testing ads, influencers, email... and barely growing your DTC. What if, in 5 minutes and 1 line of code, you could add 20% growth instead? Ground AI is the leading AI revenue driver, helping brands grow impossibly fast with our eCommerce personalization platform. Brands using Ground grow, on average, 20% more a year.

That’s $200K in extra revenue if you’re making $1M today! With Ground, you can automatically acquire more first-time customers, ensure you're converting as many bounced sales, and increase repeat purchase revenue (more cross-selling, replenishment, and subscriptions). Book a call for a free action plan and get an ROI guarantee or your money back. 

2. Adobe Sensei

This tool harnesses the power of machine learning to deliver personalized user experiences. Its robust predictive capabilities mean that it can analyze user behavior patterns and predict future actions, enabling businesses to tailor their marketing efforts based on individual customer preferences. Adobe Sensei isn't just about engaging customers; it also saves time by automating tedious backend tasks so your team can focus on strategic planning. 

3. NewtonX platform

It's effective for businesses seeking to understand their audience and establish targeted marketing campaigns. NewtonX uses AI to source, vet, and connect businesses with the right audience for market research. By collecting high-quality, real-time insights from target sectors, your business can optimize marketing campaigns for increased engagement and conversions.

4. Dynamic Yield

Dynamic Yield is another AI tool that plays a vital role in enhancing user experience. By leveraging machine learning, this tool processes user data and behavior to provide real-time personalized experiences. Dynamic Yield focuses not only on recommendations based on user activity but also on:

• Customized messaging pop-ups

• Targeted emails

• Optimized landing pages

Personalizing the Customer Journey

This empowers brands to boost their conversion rates and generate higher ROI. For instance, if a customer has been browsing athletic gear, Dynamic Yield can suggest additional complementary gear, display inspiring fitness blog posts, or even prompt a personalized email reminding them of the items they viewed. These strategic, context-specific interactions can maximize customer engagement, augment revenue growth, and ultimately cement long-term customer loyalty. 

5. Glow AI

Glow AI specializes in enhancing mobile user experience. Given the dominance of mobile shopping, this tool is increasingly invaluable. Glow AI uses AI algorithms to track mobile user behavior, offering a more streamlined shopping experience by noting user preferences and optimizing touchpoints. For example, if a customer often buys pet supplies, Glow AI personalizes the homepage to highlight new pet products or discounts. This proactive approach can significantly improve user engagement and retention.

6. DataRobot

DataRobot is an automated machine-learning platform known for its predictive modeling prowess. Ideal for ecommerce entrepreneurs, DataRobot leverages AI-driven analytics to decode large datasets, effectively turning complex customer data into actionable forecasts. 

Driving Business Outcomes

What makes DataRobot unique is its user-friendly interface that requires little to no prior coding knowledge. You can seamlessly harness its automated machine-learning tools to predict:

• Customer churn

• Forecast demand

• Optimize your marketing strategies

Adopting DataRobot can empower your ecommerce platform to preempt buyer behaviors, delivering a tailored shopping experience that bolsters your conversion rates, customer retention, and overall ROI. 

7. Alteryx

Alteryx is a robust data blending and advanced analytical tool trusted by many e-commerce experts, thanks to its ability to process diverse data types and structures into keen customer insights. This intelligence can be capitalized on to:

• Fine-tune marketing efforts

• Optimize inventory management

• Predict sales patterns

Alteryx uses an intuitive workflow that provides predictive insights without the need for complex coding, making it accessible for all businesses―regardless of their technical abilities. 

8. MarketMuse

MarketMuse is a cutting-edge AI-driven content strategy and SEO tool. MarketMuse uses AI to analyze tens of thousands of topic-related content pieces from your competitors and extracts insight about which topics and subtopics are most relevant. What does this mean for ecommerce store owners? 

Elevating Content for SERP Dominance

You can leverage MarketMuse to ensure your content and product descriptions are detailed, accurate, and filled with the relevant keywords needed to outrank competitors in search engine result pages (SERPs). Beyond this, MarketMuse can also help produce content briefs for writers, making it easier for them to create product descriptions that align with your SEO strategy. 

9. TextOptimizer

Want to make sure your product descriptions are not only engaging but also SEO-friendly? If so, TextOptimizer might be a perfect fit for online store owners like you. This tool utilizes AI to:

• Analyze your content for SEO 

• Suggest targeted keywords based on user intent

By optimizing your content based on user intent, you significantly increase your chances of ranking in the top results. TextOptimizer also provides you with a predicted score post optimization, giving you an idea of your chances to rank in the top results. 

10. Bright Pattern

This tool is celebrated for its ability to deliver seamless customer experiences over various channels, like:

• Chat

• Email

• Text

• Messengers

Automating Customer Service

With its AI capabilities, Bright Pattern can automate the most common customer interactions, saving precious time for your customer service representatives. And let's not forget the tool's outstanding features, such as sentiment analysis and real-time coaching, that provide essential insights about customers while guiding your reps through the trickiest of interactions. 

11. Kommunicate

Kommunicate is an AI-powered customer service tool that lifts businesses to new levels of efficiency by automating routine tasks and simplifying complex customer interactions. Kommunicate excels in delivering top-notch, personalized customer experiences, thanks to its robust AI chatbot builder. This helps cut down response times significantly and engages customers where they prefer. Besides, its dashboard is a treasure trove of insights, providing a valuable snapshot of customer interactions, agent productivity, and other key metrics. 

12. Blue Yonder

Blue Yonder's AI-driven platform provides end-to-end supply chain and retail solutions. Their demand forecasting tool uses cutting-edge AI and machine learning algorithms to predict customer demand effectively. It identifies patterns and trends from historical data to provide a more accurate forecast.

Balancing Demand and Costs with AI

Blue Yonder's inventory management tool assists in optimizing inventory levels, ensuring that you have just the right amount of stock. It does this while considering factors like lead times, carrying costs, and demand variability. The system can adapt to changes in real time, making it highly reliable for your ecommerce business. 

13. StockIQ

This AI tool embraces the power of intelligent supply chain planning, offering an intuitive and easy-to-use interface packed with powerful features for demand forecasting and inventory management. StockIQ's AI algorithms can handle multiple forecasting models, analyzing historical trends to generate a highly accurate prediction of future demand. StockIQ’s inventory management feature considers various potential scenarios, helping you maintain optimal inventory levels. It provides alerts for potential stockouts or excess inventory, allowing you to make timely decisions and avoid dead stock. 

14. AiTrillion

This platform utilizes artificial intelligence to analyze customer behavior and habits, harnessing this data to send personalized emails, product recommendations, and more. This means customers receive tailored content that genuinely resonates with their interests and needs rather than blanket advertising that may not capture their attention. Beyond this, AiTrillion can also facilitate targeted push notifications, automated workflows, and even loyalty reward programs—essentially offering a comprehensive suite of tools for personalizing and enhancing the customer journey. 

15. Optimizely

This platform is widely recognized for its experimentation and personalization capabilities, enabling businesses to run tests on their websites and optimize for the best results. Its personalization features come in handy for dynamic product recommendations, content personalization, and pop-up messaging based on real-time customer behaviors.

Intuitive Approach

Packed with an intuitive interface, Optimizely helps identify various customer segments and delivers personalized experiences that match customers' individual preferences and browsing habits. The result is a more targeted and streamlined ecommerce experience, leading to improved customer satisfaction and, eventually, higher sales. 

16. Chatfuel

This AI chatbot integration is a powerful tool for creating conversational commerce experiences on Facebook Messenger. With over 360,000 bots active, Chatfuel provides instant, 24/7 customer service, capturing leads and driving sales in real time. It's designed with a no-coding approach, making the setup simple and accessible to all levels of technological prowess. Notable features include personalized messaging, product recommendations, and connecting with both existing CRM and payment systems to ensure seamless customer experiences. 

17. Drift

Drift is ultimately designed to turn browsers into buyers and drive increased sales conversions. Its robust AI-driven automation seamlessly qualifies leads, books meetings, and supports customer service around the clock. 

Drift's Chatbots for Enhanced Customer Experience

Drift's chatbots can easily plug into your existing technology stack, providing genuine value for ecommerce businesses looking to improve overall customer experience. They offer real-time interaction with your site visitors, swiftly addressing their inquiries and guiding them through the buyer's journey. 

18. ViSenze

ViSenze, an artificial intelligence tool specializing in visual search, brings a unique capability to your online store. This groundbreaking tool simplifies product discovery by turning images into immediate product search opportunities. Consumers can snap or upload a photo of a desired product, and ViSenze will analyze the image, searching your website for similar items. 

Enhancing the Customer Shopping Experience

In doing this, ViSenze enhances the customer shopping experience and transitions from traditional text-based searches to an interactive image-centric journey. It offers an Insight Dashboard to showcase valuable performance metrics, such as:

• Search and click results

• Trending visual search keywords

• Conversion data 

19. Clarifai

Known for its superior image and video recognition capabilities, Clarifai can be integrated into your ecommerce store to improve customer search experience. Your customers can search your product catalog using images instead of words, which is particularly useful for ecommerce sectors like:

• Fashion

• Furniture

• Other visually-determined product category

Boosting SEO and User Experience

Clarifai's technology, backed by machine learning, can analyze, understand, and categorize images for more accurate searching. This not only aids the customer but also supports SEO by enhancing your product catalog's visibility. Clarifai also boasts an 'AI Advisor' feature, offering predictions and suggestions to improve your ecommerce operations dramatically. 

20. PROS

When it comes to AI-powered pricing optimization tools, PROS stands out in the crowd. This innovative tool uses machine learning algorithms to determine the ideal prices for every product in your ecommerce store. It examines customer behavior, past purchases, and current market trends to ensure you price your products competitively. The result? You'll never underprice or overprice your products again, meaning higher profits and satisfied customers. Plus, it even offers real-time pricing updates to keep your pricing strategy one step ahead of your competitors. 

21. Pricefx

Pricefx is a state-of-the-art AI tool that takes smart pricing to a whole new level. Pricefx uses a unique blend of AI and data analytics to offer real-time insights, dynamic pricing solutions, and competitive intelligence, thus helping you make informed decisions about pricing your products. With Pricefx, you can tailor pricing based on:

• Customer segment

• Location

• Buying patterns

Its accurate forecasting gives you the power to anticipate pricing changes, allowing you to stay competitive and profitable amidst an ever-changing ecommerce landscape. 

22. Featurespace

Are you worried about online scams and data breaches on your ecommerce website? Meet Featurespace, a state-of-the-art AI tool designed to detect fraud in real time.

Identifying Suspicious Activity

Developed originally at the University of Cambridge, Featurespace utilizes advanced machine learning techniques to spot suspicious activity on your platform. It studies the expected behavior of your users and employs Adaptive Behavioral Analytics to recognize any deviations, signaling potential fraud. This tool not only helps keep your marketplace secure but also creates an environment where your customers feel safe to shop. 

23. Deep Instinct

Deep Instinct is an AI-powered cybersecurity solution that leverages deep learning to prevent fraud and cyber threats. This tool elevates security by predicting and preventing threats before they occur. Capable of identifying zero-day threats, it offers a robust defense against advanced persistent threats and ransomware, ensuring maximum security for your ecommerce platform. With Deep Instinct’s real-time threat detection capabilities, you can keep your online store's data secure and build a trustworthy reputation among your customers. 

24. Octane AI

Octane AI provides a range of compelling features for online store owners, including personalized quizzes and product recommendations. These quizzes enable your customers to respond to various questions. Based on their answers, you can show customized recommendations.

Integration for Enhanced E-commerce

Octane AI also offers seamless integration with a variety of platforms, including:

• Klaviyo

• Attentive

• Zapier

• Many others

Thanks to these integrations, you can effortlessly synchronize quiz data to your chosen marketing and customer engagement platform.

25. Synthesia

Synthesia is an AI tool that allows online retailers to create professional videos effortlessly. With more than 60 templates to choose from, you can easily create captivating videos for your e-commerce businesses. You can make your own AI avatars or select from a diverse collection of over 140 AI avatars. This allows for a more personalized and engaging video experience. 

26. Landbot

Landbot is a powerful AI tool that allows you to build conversational assistants for the:

• Web

• WhatsApp

• Facebook Messenger

Engaging E-commerce Customers on Their Preferred Platform

Landbot’s ready-to-use templates enable you to create engaging chatbots quickly. One standout feature of Landbot is its WhatsApp automation capability. This feature allows users to build conversational marketing campaigns on WhatsApp, which can be valuable for e-commerce businesses looking to engage with their customers on this popular messaging platform. 

27. Lavender

Lavender is an innovative sales email coach that offers comprehensive support in improving sales email writing. By harnessing the power of artificial intelligence, this tool takes on the role of a virtual assistant, providing valuable solutions for crafting effective cold emails and enhancing sales strategies. From analyzing and optimizing every component of your emails to generating personalized introductions and enhancing consistency, Lavender is an indispensable tool for sales professionals looking to craft compelling and impactful email communications. 

28. SearchIQ

SearchIQ is an AI-powered search and discovery platform that helps ecommerce stores show relevant search results and personalized recommendations. It also provides detailed analytics and insights to optimize search features. Enhancing the search functionality of your ecommerce website can lead to a better customer experience and increased sales. By simplifying the process of locating information and products, SearchIQ helps businesses refine their search capabilities and gain insights into customer behavior, helping stores grow and keep customers happy. 

29. DataHawk

DataHawk is a comprehensive ecommerce analytics solution that enables brands to optimize sales and track progress on platforms like Amazon. By providing critical insights, DataHawk helps businesses make informed decisions to drive growth. DataHawk allows e-commerce businesses to stay competitive by assisting them in optimizing their:

• Product listings

• Pricing

• Advertising strategies 

30. Lumen5

Lumen5 is a video creation platform that employs artificial intelligence to generate engaging videos from text. With natural language processing and machine learning capabilities, Lumen5 analyzes text. It automatically generates videos while offering a library of stock images, videos, and music to make creating videos fast and effortless. With its user-friendly interface and time-saving features, Lumen5 is a cost-effective solution that can help businesses achieve these goals. 

31. RetentionX

RetentionX offers AI-driven data analysis and data science solutions tailored for the ecommerce industry. RetentionX transforms data from platforms such as Shopify and Recharge into valuable insights by analyzing and interpreting it, thereby helping businesses make informed decisions. By assessing customer behavior and constructing tailored retention plans, RetentionX fosters customer loyalty and maximizes lifetime value for ecommerce businesses. 

32. Persado AI

Persado leverages AI to craft compelling marketing copy tailored to different audience segments. It analyzes language, emotions, and engagement patterns to generate high-performing email subject lines, ad copy, and product descriptions. By optimizing messaging, Persado enhances conversion rates and improves customer engagement. 

33. Clerk.io

Clerk.io helps ecommerce businesses personalize the shopping experience by automating product recommendations, on-site search, and email marketing. By analyzing customer behavior and purchase history, it delivers highly relevant suggestions, increasing average order value and customer retention. 

34. Wandz.ai

Wandz.ai (formerly Namogoo) leverages AI to optimize the entire customer journey by eliminating distractions and enhancing on-site experiences. It helps ecommerce businesses reduce cart abandonment by personalizing interactions and ensuring seamless navigation. With AI-driven insights, Wandz.ai keeps shoppers engaged, improving:

• Conversion rates 

• Customer retention 

35. Vue.ai

Vue.ai specializes in fashion ecommerce by automating product tagging and styling recommendations. It uses AI to generate complete outfit suggestions, helping shoppers make quicker purchasing decisions. By improving visual merchandising and personalization, Vue.ai enhances engagement and sales. 

36. Pricer24

Pricer24 provides real-time competitor price tracking and AI-driven pricing optimization. It helps ecommerce businesses set competitive prices, predict market demand, and adjust pricing strategies dynamically. By ensuring pricing remains attractive and profitable, Pricer24 helps maximize revenue. 

37. Adzooma

Adzooma simplifies digital ad management by optimizing campaigns on Google, Facebook, and Microsoft Ads using AI insights. It automates bid adjustments, suggests budget allocation, and identifies underperforming ads. By improving ad efficiency and reducing wasted spending, Adzooma helps businesses scale their paid marketing efforts. 

38. Tidio

Tidio provides AI-driven chatbots that automate customer support and engagement. It integrates with ecommerce platforms like Shopify and WooCommerce to:

• Answer FAQs

• Recommend products

• Assist with order tracking

By offering instant responses and reducing support workload, Tidio enhances customer satisfaction and retention. 

39. Algolia

Algolia enhances ecommerce search functionality by using AI to deliver fast, accurate, and personalized search results. It analyzes user intent, typo tolerance, and real-time behavior to provide relevant product recommendations. By improving search accuracy, Algolia helps increase conversions and reduce bounce rates. 

40. Instant

Instant is a user-friendly tool that transforms how you build your Shopify store. It allows eCommerce teams and agencies to create fully customizable and advanced pages without any coding knowledge. With its intuitive drag-and-drop interface, users can quickly design and publish high-converting:

• Landing pages

• Blog posts

• Product pages

• Sections

This maintains complete control over their store's design. Instant also offers seamless integration with Figma and other eCommerce tools, making it a versatile choice for enhancing online store performance and increasing conversions. 

41. Blueshift

Blueshift is an eCommerce tool designed to simplify customer engagement. It uses AI to automate marketing across multiple channels to grow customer lifetime value. Blueshift gathers and organizes customer data from your CRM, self-service interactions, and customer behavior on your website and app to create valuable profiles. AI helps:

• Segment that data

• Determine the best communication channels for the different segments

• Send messages at the right time so they’re most effective. 

42. Barilliance

This AI software for eCommerce helps you create personalized online shopping experiences for customers. It’s designed to increase sales, conversion rates, and customer lifetime value in multiple ways. For example, the AI functionality predicts a customer’s subsequent purchases, even for specific:

• Brands

• Colors

• Sizes

Then, it triggers a dynamic message for them to recommend those products or offer a tailored discount coupon. It can also send follow-up messages for specific scenarios—such as when a customer abandons their cart or you haven’t seen them on your online stores for a while. 

43. LivePerson

LivePerson is a chatbot system that focuses on human-like, conversational AI for online retailers. It automates customer engagement via multiple channels, including:

• Web chat

• Email Messaging

• Social media

• Voice calls

This AI tool for eCommerce store owners and businesses uses what it’s learned from billions of honest customer conversations to create authentic interactions that enable self-service and build trust. This frees up your service team to focus where they’re needed. 

44. Syte

Syte helps your customers find the products they need using:

• Visual search

• On-site navigation

• Search engine optimization (SEO)

Visual AI for Niche Retailers

Syte also uses hyper-personalization to show them similar and complementary products. Visual AI creates intuitive and engaging customer journeys for better conversions. It’s especially popular with online home decor, fashion, and jewelry retailers as it showcases these types of products well and can highlight how they work together to create a finished look. 

45. Phrasee

This AI tool makes it easy to create highly effective marketing content tailored to each stage of your customer journey. It uses data to predict what content will perform best, then helps you test at scale and optimize for better results. Phrasee can generate personalized content for different use cases, like:

• Email subject lines and body copy

• SMS messages

• Paid advertising

This helps raise brand awareness and boost customer engagement. 

46. Yuma AI

Yuma AI is an AI customer service automation platform for Shopify sellers. It integrates with popular helpdesks like Zendesk and helps you ensure consistent support quality. Created specifically for eCommerce, this tool is perfect for improving customer satisfaction and freeing up your team’s time for more complex tasks. 

47. Prediko

Prediko is an AI inventory management and forecasting tool for Shopify brands. You can use it to make more accurate predictions and timely purchase orders, reducing stockouts and overstock. It offers AI-powered forecasts, real-time restock recommendations, automated inventory reports, and more. 

48. Genie

Genie is another modern inventory management platform for Shopify store owners. It simplifies inventory analysis, planning, and ordering. This tool stands out with its intuitive data visualization, easy-to-create reports, and team collaboration features.‍

49. FERMÀT

FERMÀT is an innovative CRO platform for eCommerce businesses that helps you design personalized post-click experiences. It’s perfect for tailoring the entire conversion funnel, from landing pages to cart optimization.

50. Looka

Looka is an e-commerce AI tool for designing logos, brand kits, and websites. It’s designed to simplify the branding process so you can generate professional logos and cohesive brand materials without needing extensive design skills. Whether starting a new venture or refreshing an existing brand, Looka tailors its offerings to meet your e-commerce branding needs efficiently and creatively. Plus, it has an intuitive user experience that balances automation with customization.

51. Bloomreach

Bloomreach is an AI eCommerce personalization platform that integrates real-time customer and product data. It helps you improve marketing, product discovery, and content across various channels.

52. Zavvy by Deel

Zavvy is an AI people enablement platform focusing on:

• Employee development

• Performance management

• Engagement

Zavvy offers tools for the entire employee lifecycle, from onboarding to ongoing training and career development. For example, it can create personalized learning paths and generate insights into employee performance.

53. Gorgias

Gorgias’ AI-powered customer support solution is specifically designed for e-commerce businesses. It helps streamline the handling of customer inquiries by automating responses and integrating seamlessly with your sales data. You can use this AI tool to get a unified view of customer interactions across various channels, including:

• Email

• Chat

• Social media

This helps improve and personalize customer service and shorten response times.

54. Motion

Motion is an AI tool that can help you increase productivity with automation that assists in:

• Planning your day

• Scheduling meetings

• Managing tasks

It’s not specifically built for e-commerce, but as a busy business owner who wears many hats, you can use Motion as your AI assistant to save time on operational tasks and focus on strategic growth and customer engagement.

55. ChatGPT

The AI-powered chatbot ChatGPT by OpenAI can help with many of the content needs for your ecommerce business, producing:

• Product descriptions

• Blog posts

• Social media posts

• Marketing emails

ChatGPT's Versatile Applications

You can also use it to conduct market research, brainstorm content ideas, find relevant keywords, optimize content for search, or copyedit existing content. OpenAI offers both a free and a paid version of ChatGPT. The free version runs on the large language model (LLM) GPT-4o mini with limited access to GPT-4o. 

Enhanced Features and Models

The Plus plan offers expanded access to GPT-4o, and users get access to the o1 models. Other features include advanced data analytics for marketing teams and web browsing functions that allow you to access timely information. All versions now have access to DALL-E3, which you can use to create images.

56. Bazaarvoice

Bazaarvoice is an AI-powered ecommerce platform designed to help ecommerce store owners boost sales. It uses real-time data analysis to identify a customer’s probability of conversion, determine the most relevant sales and marketing messages, and serve that customer with personalized communications, product recommendations, or offers.

57. Prisync

Prisync is an AI-powered pricing optimization tool that offers competitor monitoring and dynamic pricing capabilities for online retailers. You can use it to track and analyze pricing data and adjust prices in bulk. It also provides a dynamic pricing functionality that tracks changes in the market and automatically adjusts prices to maximize profit margins.

58. Boost.AI

Boost.AI is a conversational AI chatbot that allows business owners to leverage the power of AI for customer service. You can use it to support customer self-service as an autonomous virtual agent or to support your human customer service team. Boost.AI can:

• Respond to customer requests

• Solve problems

• Offer proactive recommendations based on anticipated needs

It can also analyze customer inquiries and generate suggested responses that agents can use out of the box or personalize as needed. The tool also supports voice calls, using conversational AI technology to provide 24/7 customer support by phone.

59. Descript

Descript is an AI tool you can use to create and edit videos and podcasts. As an e-commerce or small business owner, the most relevant use case is improving workflows to create shareable social media video clips. Use Descript to:

• Enhance your social media presence

• Engage with audiences more effectively

• Promote products through captivating videos. 

You can edit video content as easily as editing a text document, requiring minimal video editing experience. 

60. Mailchimp

Mailchimp, the well-known email marketing platform, now has a suite of AI marketing features to help you streamline your campaigns, boost engagement, and optimize results. Whether you're a seasoned marketer or just starting, these AI tools can help you work smarter, not harder, to achieve your email marketing goals.

61. Mojo

With a focus on creating stunning, engaging stories, reels, and posts for social media, Mojo is particularly useful if you’re looking to boost your online presence and drive sales through animated visual content. One of its standout features is AI Reveal, which automatically generates eye-catching animations and effects, making your social media posts more:

• Dynamic 

• Appealing

62. SkuVault

SkuVault is an AI-driven inventory management tool. It helps businesses automate and optimize their inventory processes with real-time visibility into stock levels. This is an advanced tool that is best suited for enterprise businesses. What can it do for eCommerce?

• Multichannel tracking: Unified hub to help you keep track of inventory levels and sales from your online stores and marketplace listings.

• Inventory optimization: Automated demand forecasting to make sure you carry the optimal amount of inventory. 

• Automatic reordering: Set up reorder points to automatically place orders with your suppliers when stock levels are low.

63. Fishbowl

Fishbowl is an AI inventory management solution that integrates with all major ecommerce platforms. It provides:

• Demand forecasting

• Automated replenishment

• Inventory optimization tools

What can it do for eCommerce?

• Inventory management: Track inventory levels, set reorder points, and manage inventory costs.

• Automatic reordering: Avoid stockouts and dead inventory with automated reordering based on stock levels and market demand.

• Accounting integrations: Connect with your accounting software to keep track of costs and save time managing your finances.

64. Inbenta

Inbenta is an AI-powered customer service platform that uses NLP technology to understand customer queries and provide automated answers. Inbenta can be integrated with your:

• Website

• Mobile app

• Social media channels

What can it do for eCommerce?

• Generative AI chatbot: Provide shoppers with the answers they need without sitting at your desk, dealing with customer queries all day.

• Semantic product search/customer support: Help shoppers find what they are looking for in your store. The machine learning model goes beyond keywords and focuses on the user intent behind the search.

• Live chat: Unified customer support so customers can chat with a live support agent no matter which channels they choose to contact you.

65. Thankful

Thankful is an AI-powered customer service tool. It helps you understand customer queries and provide relevant and helpful answers automatically. You can integrate Thankful with any existing helpdesk or customer service platform. 

What can it do for eCommerce?

• AI-powered chatbot: Thankful’s chatbot can handle customer queries across email, chat, SMS, and in-app channels.

• Intelligent ticketing: Prioritize and route customer support inquiries according to the intent and context of the request. Urgent requests are prioritized to keep your customers happy.

• Sentiment analysis: Gain real-time insights from customer interactions to help you identify and address common issues and complaints.

Related Reading

• How to Improve eCommerce Customer Experience
• B2B eCommerce Personalization

Best Practices to Make AI Work in Your Online Store

Before you choose the right eCommerce AI tools for your online store, it’s crucial to understand which characteristics or features are most important. Use this checklist as a guide while evaluating AI tools: 

• Is it user-friendly, and does it simplify tasks instead of complicating them?

• Is it accessible on both mobile and desktop devices?

• Will it enhance creative workflows within your eCommerce business?

• Does it have the capability to boost customer engagement and sales?

• Does it provide customer support when needed?

• Can you provide product feedback to help improve its AI tools and features?

• Can you easily add team members and train your staff on how to use the AI tool?

• Does it offer an API for integration with sales channels like your eCommerce website, social media, or marketplaces?

• Can it scale with your business to prevent the need for switching or migrating to another eCommerce AI tool in the future?

Start Small and Scale Gradually: Don’t Let Your ECommerce Team Get Overwhelmed

Start with one or two AI tools that solve your most significant business needs. This helps your team learn AI without stress or high costs. Pick tools that are easy to set up and give quick results. Keep track of what works and any problems to improve future AI use and train your team better.

Train Your Team Properly: Help Your People Help You

Train your team well on using AI tools, as they need human guidance to work best. Set up clear steps to monitor and adjust AI performance regularly. Assign team members as experts to:

• Handle issues

• Train others

• Find ways to improve 

Monitor Performance: Adjust AI Tools as Needed to Maximize Results

Set clear goals to measure the effectiveness of each AI tool. Track key numbers like sales, customer satisfaction, and time saved before and after using the tool. Check the results often and adjust as needed. AI improves over time but needs your guidance to stay on track. Once set up, you can look ahead to the future of AI in eCommerce.

Related Reading

• Klaviyo Alternatives
• AI in Ecommerce Examples​
• eCommerce Customer Journey

Book a Call for a Free Action Plan | Get an ROI Guarantee or Your Money Back

Even with all the testing, optimizing, and iterating, many brands can’t seem to grow their DTC revenue. If you’re feeling this way, you’re not alone. As eCommerce has matured, many brands have plateaued and are struggling to get back to growth. 

The Slowdown in Online Retail

An August 2022 report from the Business of Fashion found that 25% of online shoppers are bored with the experience, and a report from McKinsey revealed that online sales growth had slowed to pre-pandemic levels of 3% in 2022. As a result, many brands are facing the harsh reality of “what goes up, must come down.” 

Retention in a Tight Economy

To make matters worse, inflation continues to rise, and consumers are tightening their belts. For brands, this means that the first-time customer acquisition strategy that worked last year may not be enough for today’s economic climate. Instead, brands need to shift their focus to retention, and eCommerce personalization can help. 

Ground Uses AI to Personalize Customer Experiences to Boost ECommerce Growth 

Ground helps online businesses tackle their most significant challenges by using AI to personalize customer experiences. You're testing ads, influencers, email... and barely growing your DTC. What if, in 5 minutes and 1 line of code, you could add 20% growth instead? Ground AI is the leading AI revenue driver, helping brands grow impossibly fast with our eCommerce personalization platform. 

Conversion, Retention, and Repeat Purchases

Brands using Ground grow, on average, 20% more a year. That’s $200K in extra revenue if you’re making $1M today! With Ground you can automatically acquire more first-time customers, ensure you're converting as many bounced sales, and increasing repeat purchase revenue (more cross-selling, replenishment, and subscriptions). Book a call for a free action plan and get an ROI guarantee or your money back.