Our Approach

Tailored customer journeys that felt human, with no added lift for the team.

Ground partnered with Solawave to design personalized flows that guided customers based on their skincare goals. Eli collaborated closely with Ground to align the experience with their brand voice and goals. Greet AI welcomed new visitors with helpful, on-brand messaging, while reactivation flows introduced returning customers to complementary products and treatments.

The flows were simple, thoughtful, and designed to reflect the same quality Solawave puts into their products.

The Ground Effect

Bigger wins, less stress — and results that actually matter.

In just 30 days, Solawave saw a 21% lift in revenue. More visitors turned into loyal customers thanks to moments that felt personal and helpful. First-time shoppers were guided with tailored experiences that drove a 20% lift in conversions. Abandoned carts were recovered at nearly twice the usual rate, and returning customers re-engaged with timely product pairings that led to a 14% lift in repeat purchases.

For Eli, it meant hitting key growth targets without overwhelming the team — and proving that personalization can be both powerful and light on resources.

And the story doesn’t stop here. With early wins in place, Solawave and Ground are just getting started. The next phase of our partnership is already underway — and even more results are loading.