Skinfix and Agency Partner (Fluency) Saw Massive Revenue Lift
29%
Overall lift across Ground-powered journeys
44%
Incremental lift in new-customer revenue from Greet AI
4x ROI
In the first 30 days
Meet Skinfix
A clinically proven, dermatologist-trusted skincare brand redefining barrier health.
Skinfix has built its reputation on award-winning formulas that repair, strengthen, and maintain the skin barrier using clean, dermatologist-tested ingredients. The brand is beloved by beauty enthusiasts and celebrities alike for its science-backed approach to skin wellness and its commitment to safe, effective formulations for all skin types.
The Goal
Skinfix and Fluency set out to scale revenue through AI while protecting the brand’s clinical credibility.
From the beginning, Skinfix and their agency partner Fluency recognized the potential of Ground’s AI to deepen customer relationships and accelerate revenue growth without adding operational strain. Together they wanted a partner that could move as quickly as their growth trajectory, delivering personalization that felt effortless and on-brand while freeing the internal team to stay focused on strategy and product innovation.
The Ground Effect
In just 30 days, Ground became the AI engine driving Skinfix’s next phase of growth.
Ground’s platform quickly proved its value: Skinfix recorded a 29% overall lift across all Ground-powered journeys, with a 44% incremental lift in new-customer conversions through Greet AI. That surge in first-time shopper revenue delivered a 4x return on investment, and the trajectory continues to rise with steady, incremental growth.
By collaborating with their agency partner Fluency, Ground fit naturally into Skinfix’s existing marketing efforts—anticipating shopper behavior, optimizing high-intent moments, and scaling results without adding work to the Skinfix team. This collaboration highlights how Ground works alongside agencies as a complementary partner rather than a competitor.
The Wins
29% overall lift across Ground-powered journeys
44% incremental lift in new-customer revenue from Greet AI
4x ROI in the first 30 days
What’s Next
With performance compounding month over month, Skinfix and Fluency are now testing new high-intent triggers, refining personalized customer journeys, and unlocking even smarter AI-driven experiences. Ground remains the trusted AI partner powering this growth, allowing the brand and its agency to stay focused on strategy while AI drives measurable results at scale.
29%
Overall lift across Ground-powered journeys
44%
Incremental lift in new-customer revenue from Greet AI
4x ROI
In the first 30 days
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